Customer Success Manager

MedScout is seeking a Customer Success Manager to join their team. The ideal candidate will have 5+ years of customer success or strategic account management experience, with a proven track record of independently managing $1M+ books of business with strong net retention. The role involves working with clients across the entire customer lifecycle, driving account success, and continuously seeking to understand customers' businesses, industries, and goals at a granular level. The company offers a competitive salary, $500 home office setup budget, additional perks for wellness, and a remote-first culture.

Requirements

• 5+ years of customer success or strategic account management experience
• Experience within the medical device/diagnostics or healthcare technology space
• Proven track record of independently managing $1M+ books of business with strong net retention
• Experience presenting to and influencing C-suite executives or decision makers
• Strong analytical skills with ability to connect usage data to business outcomes
• History of identifying and closing expansion opportunities without sales support
• Excellence in managing complex objections and competitive situations

Benefits

• Competitive salary
• $500 home office setup budget
• Additional perks for wellness
• Fully covered healthcare
• Vision, dental, and 401k package