Customer Success Manager
MedScoutUnited States
Posted March 30, 2026
Full Time
About the Company
MedScout provides a revenue acceleration platform that equips MedTech commercial teams with advanced medical claims intelligence, actionable insights, and user-friendly tools. By integrating real‑time data into a seamless experience designed for sales professionals in medical device and diagnostic companies, MedScout enables faster, more informed go‑to‑market decisions. The platform’s combination of proprietary analytics and intuitive UI sets it apart as a best‑in‑class solution for driving sales performance and accelerating the delivery of life‑changing medical innovations. MedScout’s culture emphasizes data‑driven strategy, collaboration with industry leaders, and a commitment to improving patient outcomes through smarter commercial execution.
Job Description
At MedScout, our mission is to empower MedTech commercial teams with the data, insights, and tools they need to deliver life-changing medical innovations to the patients who need them most. We’re creating a best-in-class revenue acceleration platform that unites the latest medical claims intelligence with an intuitive user experience built specifically for sales professionals at medical device and diagnostic companies.
Requirements
- 5+ years of customer success or strategic account management experience
- Experience within the medical device/diagnostics or healthcare technology space
- Proven track record of independently managing $1M+ books of business with strong net retention
- Experience presenting to and influencing C-suite executives or decision makers
- Strong analytical skills with ability to connect usage data to business outcomes
- History of identifying and closing expansion opportunities without sales support
- Excellence in managing complex objections and competitive situations
Benefits
- A competitive salary
- $500 home office setup budget
- Additional perks for Wellness and 'Being your best self'
- Fully covered healthcare
- Great vision, dental, and 401k package
- Generous budget for learning and development
