Customer Support Manager

Megaport is seeking a Customer Support Manager - APAC to lead the Customer Support Services Team in the Asia Pacific region. The role involves managing day-to-day responsibilities, leading a team, and ensuring customer service demand is met. The successful candidate will have a passion for innovation and technology, excellent communication skills, and experience in people leadership.

Requirements

• Minimum three years of experience in people leadership
• Proficient knowledge of fundamental networking concepts
• CCNA/JNCIA with work experience in network incident resolution or network infrastructure is required
• A passion for innovation and technology
• Excellent written and verbal communication skills
• Ability to communicate with all levels of business and work with internal and external stakeholders to deliver exceptional customer service
• Ability to solve complex technical problems
• Innovative approach to problem-solving and incident resolution
• Experience and understanding of fiber optic networks
• Solution-focused and a keen interest in process improvement, including documentation
• Ability to work autonomously, in a semi-remote position, within a globally dispersed team environment
• Strong work ethic
• High attention to detail
• Enjoys working as part of a team and is comfortable coaching others

Benefits

• Flexible working environments
• Birthday Leave
• Generous study and training allowance + 5 days paid study leave
• Creative, fun, and contemporary workspaces
• Motivated team of industry experts and new talent
• Celebrated success with ‘Legend’ and ‘Kudos’ Awards
• Health and wellness program