NOC Engineer

Megaport is seeking a NOC Engineer to solve real-world networking challenges while collaborating with global teams. The role will be responsible for resolving technical network issues, thinking creatively to identify and implement solutions, and delivering exceptional support experiences to customers.

Requirements

• Bachelor’s Degree in IT, Networking, or a related field
• 5+ years of experience in network support or infrastructure (ISP, cloud or data center environments)
• CCNA or JNCIA certification (or equivalent)
• Strong proficiency with networking protocols such as MPLS, OSPF, BGP, and other advanced routing protocols
• Deep understanding of network infrastructure, including IP configurations, VLANs, MAC address management, switching, routing, and optical networking
• Hands-on experience with a variety of network equipment (e.g., Cisco, Juniper, Nokia, OpenGear and similar platforms)
• Proficiency with relevant software tools and systems used in technical support and network operations
• Exceptional ability to assess, prioritise, and resolve customer issues efficiently while maintaining clear and professional communication
• Strong customer service orientation with a focus on understanding customer needs and delivering effective solutions
• Proven ability to monitor services proactively, detect anomalies, and take corrective action to maintain stability and reliability
• Excellent written and verbal communication skills in English
• Ability to collaborate effectively with global teams while also working independently when required
• Team-oriented mindset with a focus on cooperation, mutual support, and shared success
• Strong interpersonal skills to build positive relationships with customers and colleagues across regions
• Detail-oriented, organised, and committed to delivering high-quality results
• Self-motivated and proactive, with the ability to thrive in a dynamic, fast-paced technical environment
• Eager to learn, adapt, and contribute to continuous improvement and innovation within the support organisation

Benefits

• Annual 5% performance-based incentive bonus in addition to base salary
• Flexible working environment – 3 days per week in our local office
• Statutory offering and competitive package included
• Birthday Leave – take a paid day off to celebrate
• Generous training allowance + 5 days paid study leave annually
• A motivated team combining industry experts and emerging talent
• Recognition programs – including Legend and Kudos Awards
• Health & wellness programs and mental well-being support
• Clear opportunities for career progression