Guest Service Line Agent - Meliá Barcelona Sky

Discover an unlimited path with Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

Requirements

• Meet the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieving their full satisfaction.
• Ensure customer experience, personalizing their stay, anticipating their needs, and exceeding their expectations.
• Inform and offer customers, by phone, services and products tailored to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimize additional hotel revenue.

Benefits

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide range of products and services, promoting an active and healthy lifestyle.