Client Success Manager
Member Driven TechnologiesMichigan, United States
Posted April 8, 2026
65000 - 75000 USD
About the Company
Member Driven Technologies (MDT) specializes in delivering integrated IT services and consulting to credit unions, enabling them to navigate complex financial technology ecosystems. By hosting Jack Henry’s Symitar core processing platform and providing a broad portfolio of cloud‑based, security‑focused solutions, MDT empowers institutions to enhance operational efficiency, elevate member experience, and maintain regulatory compliance. With a client‑centric approach, MDT supports over 100 credit unions nationwide in digital transformation initiatives, delivering tailored consulting and technology integration that keeps them competitive and future‑ready. Its distinctive blend of deep industry expertise, robust security posture, and a commitment to service excellence sets MDT apart as a trusted partner for credit unions seeking sustainable growth.
Job Description
The Client Success Manager acts as a navigator focusing on proactive guidance, measurable outcomes, and long-term relationship growth by leveraging organizational expertise and cross-departmental collaboration to provide solutions and strengthen partnerships through consistent engagement.
Requirements
- Develop partnerships by understanding each client's objectives, business strategies, and long-term goals.
- Act as a navigator, providing insights and best practices to maximize the value of our services.
- Monitor client engagement and satisfaction to anticipate needs and address risks before they escalate.
- Identify opportunities for expanded adoption of services that align with client goals and deliver measurable results.
- Support coordination between clients and internal teams to ensure alignment and timely delivery of solutions.
- Communicate clearly and consistently with clients through visits, calls, email, and digital channels to ensure transparency and trust.
- Partner with Product, Support, and other internal teams to champion client feedback and advocate for solutions that drive client success.
- Keep leadership informed of client progress, challenges, and opportunities to ensure visibility and alignment.
- Address client concerns with urgency and accountability, ensuring timely follow-up and lasting resolution.
- Provide accurate and timely proposals, renewals, and agreements that support client objectives.
- Maintain high levels of customer retention by fostering satisfaction, loyalty, and trust.
- Document and share best practices, lessons learned, and success stories to strengthen internal knowledge.
- Participate actively in team meetings, strategic planning, and professional development opportunities.
- Promote goodwill and a positive image of the Company in all client and industry interactions.
- Complete special projects assigned in support of client or organizational success.
- Maintain a clean, organized, and secure work environment.
- Demonstrate adaptability in supporting evolving client and business needs.
