Membership Growth & Retention Manager
Membership BespokeLondon, England, United Kingdom
Posted March 17, 2026
42000 - 45000 GBP
Full Time
About the Company
No one understands the unique needs of association and membership-sector staffing quite like we do. With over 13 years of dedicated experience, we are proud to be the leading recruitment firm for associations and the membership sector, across the UK, Europe, and throughout the USA on both regional and national levels. As a global leader in recruitment for membership organisations, we are deeply committed to setting the standard for quality, expertise, and unwavering dedication in staffing for associations, professional organisations, and membership-sector entities alike. Here’s a glimpse of what we offer: >13+ years of experience >Expertise in over 20 key disciplines >Access to a global talent database of over 100,000 professionals. We take pride in bespoke staffing solutions, powered by innovative technology, whether you're looking for permanent, temporary, interim, or executive search services. Throughout the UK, our staffing specialties include: Events Education and Training Finance Marketing and Digital Membership Policy and Public Affairs Communications and PR Secretarial and Governance In the US our discipline specialisms, are: Membership and Member Engagement Government Affairs and Advocacy Communications and Public Relations Marketing Events and Conferences Finance and Accounting Executive Leadership Human Resources Administration and Support Information Technology and Data/CRM Research and Programs Let us be your trusted partner in achieving results with the most efficient and cost-effective staffing solutions, helping you build the perfect team to drive your growth. Please visit our global web site to find out more: www.membershipbespoke.com At Membership Bespoke, we proudly uphold a commitment to inclusivity and equality, ensuring that every individual, regardless of race, religion, gender, gender identity, nationality, citizenship, sexual orientation, disability, or political beliefs,
Job Description
Membership Growth & Retention Manager role driving recruitment, engagement and retention within a respected membership organisation, shaping the future of the association and the education sector.
Requirements
- Drive membership recruitment from initial enquiry through to closing and onboarding
- Build and manage a pipeline of prospective members
- Deliver targeted membership growth and retention campaigns
- Manage the member lifecycle, ensuring a positive and engaging member journey
- Monitor and report on membership KPIs and performance metrics
- Identify members at risk of non-renewal and implement retention strategies
- Lead the annual membership renewal process
- Represent the organisation at industry events and networking opportunities
- Champion the use of CRM systems and membership data to support decision making
- Produce monthly and quarterly membership reports for senior leadership
- Support delivery of member engagement initiatives and surveys
- Line manage a Membership Coordinator
Benefits
- 25 days holiday plus bank holidays
- Training and professional development support
- Wellbeing initiatives and social activities
- Modern Shoreditch office environment
