CASINO HOST

The Casino Host will act as a resource to guests and employees, maintaining a working knowledge of the company's facilities and events. They will identify, develop, and sustain quality relationships with guests and achieve performance targets.

Requirements

• Acts as a resource to guests and employees by maintaining a working knowledge of the company's facilities, special events, promotions, player's club, and advising guests of the same, whenever possible.
• Responsible for identifying, developing and sustaining quality relationships with all guests through personal, professional contact.
• Maintains high standards of courtesy, professionalism, confidentiality and discretion in all communications to, about, or with guests including their arrangements and finances.
• Achieve performance targets as provided by the Guest Service Manager. Performance goals include meeting target growth rates on guest segments in terms of revenue by calendar quarter.
• Must maintain confidentiality of all player accounts and security of all files, records and lists.
• Assists guests with reservations for the hotel, restaurant or any other function of the casino.
• Facilitates the effective management of information, by attending regularly scheduled departmental meetings.
• Prepares correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed.
• Assists in the development and implementation of special events and promotions.
• Observes special events in the lives of our guests, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
• Identify new premium players whose gaming activity qualifies them for premium tier status on an accelerated basis.
• Responsible to generate reports to reflect the financial performance of the tiered program.
• Responsible to develop and implement a tracking system regarding Guest feedback and informing management of findings on a regular basis.
• Must have knowledge of EBS, Kiosk and BI and willing to assist with tournaments.
• Shall assist with the over-all Bussing program-to include financial reports and recruiting.
• Responsible for maintaining a consistent, regular attendance record.
• Must possess a valid Wisconsin Driver's License and be eligible to be on the Menominee Indian Tribe's Approved Driver's List.
• Must be able to work flexible hours, days, nights, weekends and holidays.
• Shall perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) plan
• Paid time off
• Vacation days
• Holidays off