Customer Service (Placement Belawan)
Meratus GroupCity of Medan, North Sumatra, Indonesia
Posted February 6, 2026
Full Time
About the Company
Meratus Group, founded in 1957, is a premier maritime and logistics integrator in Southeast Asia, delivering container liner, bulk carrier, and specialized freight services across 45 routes and 40 agent locations. With a fleet of 100 vessels, three container terminals, and 20 logistics centers, the company offers end‑to‑end solutions for shipping, warehousing, and both domestic and international forwarding. Meratus distinguishes itself through a strong focus on employee welfare—providing medical consultations, sports clubs, lactation rooms, and insurance—and a culture that prioritizes people, reflected in its motto, “We Put People First.” This commitment to workforce well‑being fuels operational excellence and supports Indonesia’s evolving supply chain ecosystem. The company’s integrated services and people‑centric approach make it an attractive employer for professionals seeking growth in a dynamic maritime industry.
Job Description
Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry.
Requirements
- Manage bookings and coordinate shipping schedules with customers and internal teams.
- Receive and process shipment orders from customers, sales, and branches.
- Communicate proactively with customers regarding shipment status and requirements.
- Monitor vessel departures and arrivals to ensure timely handling of shipments.
- Input job entries and shipment data into the logistics system.
- Prepare and distribute shipping documents (e.g., delivery orders, B/L, PoD) accurately and on time.
- Create and submit invoices and tax documents to Finance with all required attachments.
- Follow up on the return of original shipping documents for billing purposes.
- Handle customer complaints and coordinate resolutions with relevant departments.
- Prepare and submit regular reports to customers and internal stakeholders.
- Support continuous process improvements and team training activities.