1st Line Support Analyst - India
AcurisTexas, United States
Posted April 11, 2018
Full Time
About the Company
Mergermarket Group is a leading media company founded in 2000, specializing in delivering independent, insightful corporate financial news, intelligence, and analysis from around the world. With a team of 600 specialists, they offer a range of products including Activistmonitor, Debtwire, and Mergermarket, enabling subscribers to identify new business opportunities and stay ahead of competition. Their focus on global digital information related to corporate actions and strategy sets them apart in the industry.
Job Description
This role involves providing quality support to users, aiming to exceed operational and service level agreements (SLAs). The position requires adherence to policies, handling customer requests, documenting issues, and researching solutions. The support team will be highly rotated with 24/5 shifts.
Requirements
- Previous IT Helpdesk/Support role with up to three years’ experience is a plus.
- Experience in handling service related calls where every ticket is to be resolved against SLA’s is a plus.
- Knowledge of both hardware and software support, Windows 7/10 certification.
- Knowledge in Microsoft Office 2013/2016.
- Knowledge in mobile device setup and troubleshooting.
- Knowledge in Active Directory user management.
- Fluent speaking and writing in English.
- Excellent verbal and written communication skills
- Strong customer service experience
- Strong attention to detail
- Strong problem-solving mindset
- Fluent in English
- Valid passport
- Must be willing to complete the Microsoft Certified Desktop Support Technician (MCDST) or MCSA: Windows 10 certification
Benefits
- Flexible working hours
