Systems Analyst
MeriplexSanta Clara, California, United States
Posted 23h ago
Full Time
About the Company
Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers.
Job Description
The Systems Analyst acts as the foundation for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC’s ticketing system to resolve Level 1 end user issues, providing customer service while following all SOPs.
Requirements
- Deliver general workstation support
- Provide customer specific application support
- Troubleshoot basic network connectivity and devices/user connectivity
- Administer incident response system reboots
- Perform basic OS support
- Utilize basic Azure support skills
- Provide first level triage virtual server support to reestablish functionality
- Driven to follow all SOP to resolve all technical issues
- Navigate Active Directory to enact distribution groups and create, change, and disable users
- Perform basic ITIL security to provide basic printing and connectivity support
- Deliver scripted application support
- TCP/IP troubleshooting abilities
- Able to perform basic VPN connectivity issues and password resets
- Basic end-user email support
Benefits
- Paid Time Off
- Health Insurance
- Retirement Plan