After Sales Specialist DE & NL (m/f/d)
METRO Markets GmbHCastile-La Mancha, Spain • Dusseldorf, North Rhine-Westphalia, Germany • Madrid, Community of Madrid, Spain • Balearic Islands, Spain
Posted January 29, 2026
Full Time
About the Company
We create the future of B2B commerce by giving business relationships a platform.
Job Description
Join Our Growing After-Sales Team and help our professional HoReCa customers keep their ovens hot, fridges cool, and guests happy by resolving technical issues on equipment bought through the METRO / makro online marketplaces across Europe.
Requirements
- Handle escalated after-sales dossiers
- Review customer evidence, diagnose root cause and decide next steps
- Guide customers through remote troubleshooting or dispatch a technician
- Verify warranty coverage, prepare clear cost estimates for out-of-warranty repairs and negotiate fair solutions
- Act as the main contact for external service partners
- Document every action in Freshdesk with accuracy needed for carrier claims and legal follow-up
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance