Business Support Representative

Join Metronet as a Business Support Representative and support business customers with their Internet, Video and Phone services. Respond to technical support requests, troubleshoot and analyze issues, and educate customers on setting up their customer portal account.

Requirements

• High School Diploma or GED required
• A+ Certification is Preferred
• Willingness to work as a team and independently
• Must be legally authorized to work in the U.S.
• Experience in Service Specific Troubleshooting Methods
• Responsible, Self-Motivated, Organized, and a Quick Learner
• Analytical/Logical Problem-Solving Skills
• Patient - The Ability to Guide and Teach via the Phone
• Adaptability to Change – Comfortable in a Rapidly Evolving Environment

Benefits

• 80% of medical premiums paid by the company
• Company-paid disability and life insurance
• 401(k)-company match with immediate vesting
• Discounted services within our coverage areas