NOC Supervisor

Join Metronet, the nation's fastest-growing fiber-optic powerhouses, as a NOC Supervisor. Oversee daily operations of the Network Operations Center, manage a team, and drive continuous improvement in monitoring and support processes.

Requirements

• Supervise and mentor NOC Technicians
• Monitor network infrastructure
• Coordinate with engineering, field operations, and customer support teams
• Develop and maintain standard operating procedures
• Ensure compliance with SLAs and KPIs
• Provide regular reports on network health and team performance
• Participate in root cause analysis and post-incident reviews
• Schedule and manage shift coverage
• Support onboarding and training of new NOC staff
• Monitor IT applications and services

Benefits

• 80% of medical premiums paid by the company
• Company-paid disability and life insurance
• 401(k)-company match with immediate vesting
• Discounted services within coverage areas
• Locally owned, friendly, and fun atmosphere