Join Metronet, the nation's fastest-growing fiber-optic powerhouses, as a NOC Supervisor. Oversee daily operations of the Network Operations Center, manage a team, and drive continuous improvement in monitoring and support processes.
Requirements
- Supervise and mentor NOC Technicians
- Monitor network infrastructure
- Coordinate with engineering, field operations, and customer support teams
- Develop and maintain standard operating procedures
- Ensure compliance with SLAs and KPIs
- Provide regular reports on network health and team performance
- Participate in root cause analysis and post-incident reviews
- Schedule and manage shift coverage
- Support onboarding and training of new NOC staff
- Monitor IT applications and services
Benefits
- 80% of medical premiums paid by the company
- Company-paid disability and life insurance
- 401(k)-company match with immediate vesting
- Discounted services within coverage areas
- Locally owned, friendly, and fun atmosphere