Support Engineer

Metropolis is looking for a Support Engineer to join their team and strengthen their ability to triage, investigate, and directly resolve support issues.

Requirements

• 3+ years of experience in application support, production support, or development-oriented support roles
• Strong hands-on experience with Java EE applications
• Good working knowledge of MySQL, including writing and troubleshooting SQL queries
• Working knowledge of AWS, especially for reviewing logs and investigating production issues
• Strong debugging, troubleshooting, and root cause analysis capability
• Ability to understand existing code and make targeted fixes where required
• Good understanding of support workflows, ticket triage, issue prioritization, and incident handling
• Strong verbal and written communication skills
• Ability to work independently, take ownership, and drive issues to closure

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan