Head Teller (Floater)

The Head Teller is responsible for overseeing the daily operations of the teller line, ensuring exceptional customer service, operational efficiency, and compliance with all banking policies and procedures. This role serves as a leader and mentor to the teller team, providing guidance, training, and support to ensure accurate and timely processing of financial transactions.

Requirements

• Supervise and support teller staff in daily operations and customer interactions.
• Ensure compliance with bank policies, procedures, and regulatory requirements.
• Manage cash levels, balancing vaults, and ATMs, and conducting audits as needed.
• Provide training and coaching to tellers to improve performance and service quality.
• Oversee escalated customer issues and complex transactions.
• Assist with scheduling, performance evaluations, and staffing decisions.
• Promote bank products and services to customers as appropriate.
• Assists manager(s) in the completion of monthly and quarterly reports and audits.
• Assist in ordering branch supplies.
• Ensure all logs are fully completed, verified, and initialized.
• Completes other related tasks and projects assigned by leadership.
• Delivers excellent Customer Service, which meets and exceeds the customer's expectations.
• Support’s and will be the branch Subject Matter Expert for upcoming Core Teller Systems Conversion
• Participates and supports CRA and Community Initiatives