Executive Director, IT Operations

MetTel is a global communications solutions provider seeking an Executive Director of IT Operations to provide senior operational leadership and hands-on technical expertise for their enterprise IT infrastructure and end-user services organization.

Requirements

• Proven leadership capabilities with advanced technical skills
• Strategic planning, operational reporting, and direct technical execution for critical infrastructure initiatives
• Exceptional end-user service delivery
• Deep technical knowledge of container platforms, cloud-native architecture, compliance-driven infrastructure, enterprise infrastructure platforms, operating systems, DevSecOps & CI/CD Security, automation and infrastructure-as-code, and observability and monitoring
• Experience with ITIL frameworks, service desk operations, and end-user support best practices
• Technical evaluation and implementation of new platforms and architectural patterns in compliance-constrained environments
• Cloud technologies experience with AWS, Azure, Google Cloud platforms
• Networking experience with enterprise networking, software-defined networking, service mesh architectures, and zero-trust network design
• Database systems experience with enterprise database platforms and containerized database operations
• ITSM platforms experience with ServiceNow platform capabilities

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance