Program Manager
MetTelNew York, New York, United States
Posted March 12, 2026
50000 - 100000 USD
Full Time
About the Company
MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services.
Job Description
We are seeking a Program Manager to lead and govern a POD-based operating model supporting enterprise clients. The role is responsible for end-to-end service delivery performance across the lifecycle of telecom service requests, ensuring performance against MetTel SLO's, contracted SLAs and core KPIs, driving operational excellence, and providing executive-level visibility into outcomes, risks, and performance trends.
Requirements
- 10+ years of telecommunications industry experience, including enterprise client-facing account or service delivery management
- Strong working knowledge of modern telecom/network technologies including SD-WAN, network appliances, transport/connectivity solutions
- Demonstrated ability to analyze operational performance data and drive measurable improvement
- Deep understanding of SLA governance, service lifecycle management, and performance reporting
- Highly process-oriented with a proven ability to identify inefficiencies and implement structured solutions
- Advanced presentation skills with experience delivering to senior leadership and enterprise client stakeholders
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
