Account Specialist

Are you passionate about bringing your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join our team and work with us on our expansion project in Mexico, driving renewal and upsell opportunities.

Requirements

• Own the end-to-end renewal process for a portfolio of customers
• Manage quoting, contract execution, and renewal forecasting
• Identify and execute low-complexity upsell and cross-sell opportunities
• Respond to inbound commercial inquiries and route complex opportunities appropriately
• Partner with CSMs to align renewal timing with customer value realization
• Collaborate with Finance and Legal to ensure smooth processing of commercial transactions
• Renewal Management: Drive timely and accurate renewals by managing quotes, contracts, and customer communications, ensuring a seamless experience
• Commercial Execution: Handle inbound commercial requests, identify small-scale upsell opportunities, and support pricing discussions in collaboration with CSMs & Sales
• Cross-Functional Collaboration: Work closely with CSMs, Sales, Finance, and Legal to align on customer strategy, pricing, and contract terms
• Data & Forecasting: Maintain accurate renewal forecasts, update CRM records, and ensure visibility into commercial performance
• Customer Communication: Engage with customers to confirm renewal intent, clarify terms, and ensure commercial alignment with their evolving needs
• Renewal & Retention: Percentage of contracts successfully renewed and customers retained within assigned accounts
• Cross-Sales & Upsells: Revenue generated from low-complexity upsell and cross-sell opportunities identified and executed through the renewal process

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Two paid volunteer days off annually
• Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives