Conceirge and Hotel Ambassador

To ensure a hospitable and professional atmosphere throughout the entire property, serving all guests while providing the highest level of service in an efficient, courteous, professional manner.

Requirements

• Complete all items on the daily checklist
• Complete all daily and weekly cleaning and organizational tasks
• Attend as scheduled is required
• Greet guests upon entering the lobby with a sincere smile and welcome
• Facilitate the needs of the guest such as room reservations, upselling restaurant reservations, daily requests, etc.
• Learn the names and personally recognize our regulars
• Possess the ability to anticipate the needs of guests, working to satisfy requests before they’ve even been made
• Be very knowledgeable about the hotel & its services, local area, local events, attractions, sightseeing and cultural events
• Be able to prioritize job functions to best satisfy the guest
• Provides the highest quality of service to guests at all times
• Follow health, safety and sanitation guidelines for all products
• Clean and maintain equipment and work area associated with the job function
• Assist the restocking and replenishment of product and supplies as stipulated in the shift duties
• Keeps the lounge running smoothly and does their best to make sure all guests leave satisfied
• Have a thorough knowledge of emergency and life safety procedures, and follows all key control procedures
• Wears proper uniform and nametag at all times in accordance with the standards of personal appearance guidelines in the employee handbook
• Performs all other duties deemed necessary by management