Guest Experience Expert

Meyer Jabara Hotels is seeking a Guest Experience Expert to deliver exceptional results and create a memorable experience for guests. The ideal candidate will have a passion for customer service and be able to work independently in a fast-paced environment.

Requirements

• Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
• Secure payment; verify and adjust billing
• Activate and file room keys
• Process all guest requests and relay messages
• Print contingency lists to have a record of all guests in case of emergency
• Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
• Follow all company policies and procedures
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests' service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Comply with quality assurance expectations and standards

Benefits

• Paid time off
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance