Overnight Auditor - Providence Marriott Downtown

The Overnight Auditor is responsible for processing night accounting and general hotel operations, ensuring financial controls, customer satisfaction, and protection of guests, staff, and assets. The role requires providing exceptional service at the front desk, adhering to Marriott standards of aggressive hospitality, and following guidelines and procedures.

Requirements

• Report to work on time, in proper, and clean uniform, including name tag
• Handle all duties according to hotel policies, procedures, internal rules, and standards
• Conform to cash handling procedures at all times
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards, and be up to date with all changes, new procedures and events
• Perform guest registration and room assignment and accommodate special requests of all customers
• Be knowledgeable about Marriott Rewards, Club Marquis, and other frequent traveler programs
• Know how to follow all hospitality guidelines
• Assist all guests with problems and questions as required
• Have knowledge about all emergency procedures and know how to act on them
• Be flexible in regard to work schedule
• Process, balance, reconciliation, and closing of various daily accounts and preparation of the Daily Report

Benefits

• Competitive salary
• Benefits package
• Opportunities for advancement