Food & Beverage Supervisor - Chinese / Japanese

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

Requirements

• Deliver superior service, maximize customer satisfaction and respond efficiently and accurately to customer complaints
• Build good relationship with customers, improve restaurant image, sales and traffic of the restaurant
• Coordinate with staff to ensure proper services provided, considering special requests and food allergies
• Ensure that the services provided in the restaurant comply with established hygiene and safety standards, and provide guests with a comfortable and clean dining environment
• Ensure the cleanliness of the restaurant, including furniture, tableware, restaurant environment and employee personal hygiene
• Ensure the delivery of the brand promise and provide exceptional guest service
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
• Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate
• Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets