The Executive Director Casino Marketing- Asia is responsible for generating incremental visits from casino customers and providing excellent customer service. The ideal candidate has at least five years of relevant experience and a minimum of seven years of leadership experience within the casino marketing industry.
Requirements
- Determine and evaluate customers’ casino activity to provide corresponding incentives and use authorization to approve comps and allowances
- Drive incremental business, with a focus on inactive customers and maintain customer base to support increasing the property’s customer development efforts
- Authorize and grant amount of marker authorization limits to qualifying customers
- Evolve a player development skillset by engaging new and inactive customers
- Assist in critical business decisions regarding customer credit lines, allowances, and comps while managing customers to profitable levels
- Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies
- Attend special event functions to promote marketing efforts and greet customers
- May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group
- Resolve customer disputes and complaints to the satisfaction of the customer and the company
Benefits
- Wellness incentive programs
- Company hotel, food and beverage, retail, and entertainment discounts
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits
- Professional and personal development through programs and networking opportunities
- Volunteer opportunities in the community