Executive Director Casino Marketing- Asia

The Executive Director Casino Marketing- Asia is responsible for generating incremental visits from casino customers and providing excellent customer service. The ideal candidate has at least five years of relevant experience and a minimum of seven years of leadership experience within the casino marketing industry.

Requirements

• Determine and evaluate customers’ casino activity to provide corresponding incentives and use authorization to approve comps and allowances
• Drive incremental business, with a focus on inactive customers and maintain customer base to support increasing the property’s customer development efforts
• Authorize and grant amount of marker authorization limits to qualifying customers
• Evolve a player development skillset by engaging new and inactive customers
• Assist in critical business decisions regarding customer credit lines, allowances, and comps while managing customers to profitable levels
• Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies
• Attend special event functions to promote marketing efforts and greet customers
• May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group
• Resolve customer disputes and complaints to the satisfaction of the customer and the company

Benefits

• Wellness incentive programs
• Company hotel, food and beverage, retail, and entertainment discounts
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits
• Professional and personal development through programs and networking opportunities
• Volunteer opportunities in the community