Senior Manager, Patient Contact Center Operations
Mia Aesthetics ServicesUnited States
Posted October 23, 2025
Full Time
About the Company
Mia Aesthetics Services is an outpatient surgical company that specializes in plastic surgery across the United States. The company provides comprehensive training and professional development for its staff, while also offering massage therapy services to support post‑operative patients, all with the goal of making high‑quality cosmetic procedures accessible to a broad audience.
Job Description
Mia Aesthetics is a plastic surgery company seeking a Senior Manager to lead their patient contact center operations. The role involves streamlining communication, improving customer experience, and supporting company growth through a scalable, data-driven contact center. It requires collaboration with upper leadership and fostering a team focused on performance and innovation.
Requirements
- Designs and implements a new role for agents handling broader call types.
- Defines service-level strategies prioritizing first call resolution.
- Leads contact center functions including customer service, scheduling, and lab support.
- Builds and manages real-time dashboards to monitor key metrics.
- Creates staffing models and forecasts based on call volume.
- Supports hiring, onboarding, and performance management efforts.
- Travel requirements of ~30% to clinic sites and headquarters
