Customer Experience Manager

Deliver a customer-centric shopping experience, manage front-end operations, and lead omnichannel processes.

Requirements

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
• Ensure all front end policies and procedures are followed
• Plan and lead the execution of class and in-store events
• Manage and execute shrink and safety programs
• Assist with cash reconciliation and bank deposits
• Train, observe, and coach the customer experience team
• Serve as Manager on Duty (MOD)
• Participate in the truck unloading and stocking processes
• Cross train in Custom Framing selling and production

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts