Retail Manager - Customer Experience Manager

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Requirements

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
• Ensure all front end policies and procedures are followed
• Plan and lead the execution of class and in-store events in accordance with Company programs
• Manage and execute shrink and safety programs
• Assist with cash reconciliation and bank deposits
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results
• Serve as Manager on Duty (MOD)
• Participate in the truck unloading and stocking processes
• Cross train in Custom Framing selling and production
• Lead the delivery of high-quality custom framing solutions to our customers on time

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Employee discounts