End-User Engagement Market Support Consultant (Hybrid Position)

MicroHealth is seeking an experienced End-User Engagement Market Support Consultant to lead customer-focused programs and change management initiatives during large-scale Electronic Health Record (EHR) transformations across multiple healthcare markets.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Communications, Organizational Development, Marketing, or related field
• Advanced ADKAR Prosci Certified
• Minimum four years of experience in customer programs, customer experience, marketing, or related fields with demonstrated success in driving engagement and retention
• Experience developing and executing customer-focused programs that deliver measurable results
• Experience coordinating cross-functional initiatives in complex organizational environments
• Demonstrated ability to analyze customer insights and translate them into actionable strategies
• Ability to influence without direct authority and build consensus among diverse stakeholders
• Experience facilitating collaboration across organizational boundaries
• Track record of successfully coordinating multiple concurrent initiatives
• Deep understanding of change management principles, methodologies, and best practices
• Experience applying structured change management approaches to drive adoption and minimize resistance
• Proven ability to assess change readiness and develop targeted interventions

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off