IT Field Service Technician

As a Field Service Technician at Micron Technology, you will successfully classify customer-reported problems through the accurate use of resolution, system, and keywords. You will also contribute to establishing and maintaining a compliant desktop environment by repairing and providing preventative maintenance of personal computers and related systems.

Requirements

• Meet timelines according to priority
• Ensure customers and co-workers are kept abreast on the incident status by providing detailed daily incident documentation
• Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library
• Support uptime targets, warranted by Security Operations
• Perform all installations, upgrades, and backups of software and hardware applications
• Troubleshoot software and hardware failures and identify network problems when they relate to PCs
• Provide high-level customer service
• Conduct computer system moves
• Assist other IT support groups as needed
• Maintain an expert level of computer EHS ERT Committee Member
• Leverage Artificial Intelligence (AI) technologies to enhance business processes