Join Strategy, a market leader in enterprise analytics and AI software, as a Senior Customer Success Manager. You will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. Your goal is to drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand.
Requirements
- Bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or a related discipline (or equivalent practical experience) required.
- 7+ years of experience in a customer-facing Customer Success role — such as Customer Success Manager, Technical Account Manager, Solutions Architect, Sales Engineer, or Technical Consulting — within a SaaS or enterprise software environment.
- Hands-on experience with cloud-native services (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, or GCP). A professional cloud certification is strongly preferred.
- Strong understanding of data modeling, ETL/ELT processes, semantic layers, and the lifecycle of Machine Learning models (MLOps and AI deployment).
- Familiarity with enterprise analytics, Business Intelligence tools, or AI-driven data platforms is highly desirable.
- Experience & Professional Skills: Demonstrated experience managing strategic or enterprise customer accounts across complex, multi-stakeholder organizations. Ability to analyze usage data and platform telemetry to identify patterns, surface insights, and deliver data-driven recommendations for expansion and optimization.
- Exceptional ability to explain complex technical concepts (e.g., universal semantic layers, data fabric, cloud-native architecture) clearly to non-technical executive stakeholders. Strong project management and collaboration skills, with experience working across Sales, Product, Engineering, and Support functions.
- Familiarity with Agile development cycles and DevOps practices to support customer engineering teams effectively.
- Experience with CRM and customer success tools such as Salesforce, Gainsight, or equivalent platforms.
Benefits
- Health insurance
- 401k Matching
- Retirement Plan
- Generous Paid Time Off
- Relocation Assistance
