Technical Support Engineer (m/f/d)

Provide advanced technical support for home appliance repair, guide customers and internal teams through troubleshooting and repair solutions, and analyze recurring technical issues.

Requirements

• Technical education or engineering background (electronics, electromechanics, or similar)
• Proven experience in technical support, field service, or repair of home appliances
• Experience working with warranty processes and service systems
• Fluent English (written and spoken)
• Strong technical knowledge of home appliance repair and diagnostics
• Experience with ticketing systems and CRM platforms
• Advanced Excel skills for reporting, analysis, and tracking

Benefits

• An international work environment and agile teamwork
• A goal-oriented and collaborative organizational culture
• Flexible working hours
• Various opportunities for further training and career development
• Employee benefit programs