Join the ride!
Our Claims Team needs your support as a solution-oriented person with communication skills and a big interest in vehicles. As a Support Agent, you will be the central contact person for customers regarding damage intake.
Your responsibilities:
- You are the contact person for accident victims and claimants and support them with the necessary empathy and competence.
- You provide general assistance to accident parties through various channels (e-mail, phone, etc.).
- You are responsible for mediating services and providing assistance.
- You check the completeness of the damage report and collect missing information.
Your profile:
- Ideally, you have first-hand experience in vehicle damage regulation.
- You have relevant experience in contact with customers.
- You bring a negotiation-safe and reliable appearance.
- You can express yourself very well in German and English, both in writing and verbally.
Benefits:
- Retirement provision: Secure your financial future with our attractive provision plan.
- Mobility: Choose between monthly MILES Credits or the Deutschlandticket.
- Fitness: Benefit from a subsidized Urban Sports Club membership for your physical and mental health.
- Corporate Benefits: Access to over 1,500 providers for discounts on sneakers, theater visits, and more.
- Workplace: Keep up with the latest technology and an ergonomically equipped workplace.
- Diversity: Become part of our diverse team with over 50 nationalities, where the corporate language is English.
- Career development: We value personal development through knowledge exchange and training opportunities with the support of our HR team and team leaders.
- Catering: Enjoy fresh coffee, drinks, fruit, and snacks, as well as lunch during all-hands meetings.
- Social Impact: A part of our revenue is invested in regional and social projects, as we actively engage in the well-being of our society and environment.
Apply for this jobAbout us
OUR VALUES
Our MILES Values to Win are the basis for our daily doing and unite us as a team. They describe how we interact with each other and our customers.
- Passion: Be yourself, have fun, and stand behind what you do.
- Personal responsibility: Advocate for the best solutions and surprise yourself.
- Idea richness: Be practical and use what we have first.
- Curiosity: Question the status quo and be open to adapting it.
- Support: Support each other and ask proactively for help.
- Empathy: Put yourself in others' situations.
About MILES
We are the leading car-sharing provider in Germany and also offer car subscriptions. A part of our revenue flows into regional and social projects. At MILES, we believe in a world where mobility is shared, sustainable, and accessible to all. With our offer, we create an alternative to private car ownership, reduce the number of vehicles on the road, and contribute positively to urban life.
Nice to know
You don't have a MILES account? With the code JOINUS15, you'll receive 15€ in start-up capital now when registering.
Enjoy the ride!
