(Junior) Customer Care Quality & Training Specialist (w/m/x/d)
MILESBerlin, Germany
Posted December 10, 2025
Full Time
About the Company
MILES is the leading carsharing provider in Germany, offering car subscription services and promoting sustainable mobility.
Job Description
We are looking for a Quality & Training Specialist (Customer Care) to strengthen our team. The ideal candidate is passionate about service and quality, and has experience in the Quality & Training area of a customer care team.
Requirements
- Conduct monthly quality checks and share the results with colleagues
- Identify process and knowledge gaps and pass them on to teams
- Design and create targeted training/coaching to improve customer care quality
- Maintain a positive mood in the customer care team
Benefits
- Pension provision
- Mobility benefits
- Fitness benefits
- Corporate benefits
- Home office flexibility
- Diversity and inclusion
- Further development opportunities
- Catering and social benefits