We are seeking a technically strong and customer-focused Technical Support Engineer to support our customers across India and global regions.
Requirements
- 5β10 years of experience in enterprise technical or application support
- Strong troubleshooting and analytical skills
- Working knowledge of Software Development Life Cycle (SDLC)
- Strong understanding of TCP/IP fundamentals, DNS, and SSL/TLS
- Hands-on experience with Wireshark (or equivalent), Windows Event Viewer, PerfMon, and network tools (netstat, TCPView, etc.)
- Experience with Windows Server (2016/2019/2022)
- Operational understanding of Windows Failover Clustering
- Basic to intermediate IIS troubleshooting
- Working knowledge of Microsoft SQL Server (basic queries, backup/restore, performance troubleshooting)
- Knowledge of enterprise-level data storage technologies (RAID, NAS, SAN, iSCSI)
- Familiarity with Active Directory and service account concepts