Support Engineer, Bangalore

We are seeking a technically strong and customer-focused Technical Support Engineer to support our customers across India and global regions.

Requirements

• 5–10 years of experience in enterprise technical or application support
• Strong troubleshooting and analytical skills
• Working knowledge of Software Development Life Cycle (SDLC)
• Strong understanding of TCP/IP fundamentals, DNS, and SSL/TLS
• Hands-on experience with Wireshark (or equivalent), Windows Event Viewer, PerfMon, and network tools (netstat, TCPView, etc.)
• Experience with Windows Server (2016/2019/2022)
• Operational understanding of Windows Failover Clustering
• Basic to intermediate IIS troubleshooting
• Working knowledge of Microsoft SQL Server (basic queries, backup/restore, performance troubleshooting)
• Knowledge of enterprise-level data storage technologies (RAID, NAS, SAN, iSCSI)
• Familiarity with Active Directory and service account concepts