Technical Support Rep. (Remote)
Military, Veterans and Diverse Job SeekersSan Diego, California, United States
Posted January 5, 2026
Full Time
About the Company
Military, Veterans and Diverse Job Seekers specializes in connecting military personnel, veterans, and diverse job seekers with inclusive employers across a range of industries. The organization offers tailored career services—including resume development, interview coaching, and networking events—to help candidates navigate the transition from military to civilian roles. By partnering with companies committed to diversity and inclusion, it bridges the gap between military experience and corporate needs, ensuring both employers and candidates benefit from a deeper understanding of military culture and a commitment to equity. The company fosters a collaborative, supportive environment that empowers its clients to achieve career success while promoting inclusive hiring practices.
Job Description
We are seeking a Technical Support Rep. to troubleshoot and resolve information system problems using internal knowledge base and tools. The ideal candidate will have 1-3 years of Customer Service and/or Technical Support experience and a strong work ethic.
Requirements
- Troubleshoot, research, isolate and resolve information system problems
- Recognize customer's problems that should be escalated to the next level for resolution
- Apply understanding and knowledge of information systems products and services to assist customers
- 1-3 years of Customer Service and/or Technical Support experience
- High School Diploma (or equivalent) and willingness to learn through on the job training
- Experience using or supporting Microsoft Windows and PC hardware
- Strong verbal, written, and listening skills
- High level of professionalism with extreme sensitivity to customer satisfaction