Mindera is looking for an experienced Engineering Manager to lead and scale engineering capabilities within a large-scale contact centre ecosystem.

Requirements

Establish engineering discipline and delivery structure in a team operating without a defined backlog or delivery rhythm.
Define and clarify technical workstreams, expectations, and priorities as the product backlog is shaped.
Lead and mentor engineers working across agent experience, telephony/IVR, AI-driven automation, and backend integrations.
Drive improvements across contact centre platforms including Zendesk, Twilio, Google CCAI, and Dialogflow CX.
Own integrations with orders, payments, refunds, and fulfilment systems, ensuring reliability and scalability.
Partner with product and business stakeholders to prepare and deliver against a Product Backlog List (PBL) once defined.
Ensure high standards of engineering quality, observability, and operational excellence.
Act as a bridge between technical teams and business stakeholders, translating complex problems into executable plans.

Benefits

Mindera is looking for an experienced Engineering Manager to lead and scale engineering capabilities within a large-scale contact centre ecosystem.

Establish engineering discipline and delivery structure in a team operating without a defined backlog or delivery rhythm.
Define and clarify technical workstreams, expectations, and priorities as the product backlog is shaped.
Lead and mentor engineers working across agent experience, telephony/IVR, AI-driven automation, and backend integrations.
Drive improvements across contact centre platforms including Zendesk, Twilio, Google CCAI, and Dialogflow CX.
Own integrations with orders, payments, refunds, and fulfilment systems, ensuring reliability and scalability.
Partner with product and business stakeholders to prepare and deliver against a Product Backlog List (PBL) once defined.
Ensure high standards of engineering quality, observability, and operational excellence.
Act as a bridge between technical teams and business stakeholders, translating complex problems into executable plans.