IT Support Technician I

The IT Support Technician I is the first point of contact for all internal support issues raised by our end users. Their primary focus is to triage incoming cases and provide an initial response.

Requirements

• At least 0-1 year in a technical help desk environment or relevant experience
• Basic understanding of modern Windows client operating systems and standard applications
• Experience with support ticketing systems, documentation platforms, and remote monitoring and management (RMM) tools
• Basic user administration using LDAP, Microsoft 365 or Active Directory

Benefits

• Generous annual leave
• Additional one day off to celebrate your birthday
• Membership in Employee Resource Groups
• 2 days leave per year to join local volunteering activity
• Mental health and wellbeing support via Modern Health App