Technical Support Engineer – On-Premise
Mistral AIParis, Ile-de-France, France
Posted January 16, 2026
Full Time
About the Company
Mistral AI is a tight-knit, nimble team dedicated to bringing cutting-edge AI technology to the world.
Job Description
Mistral AI is seeking a Technical Support Engineer - On-Premise Infrastructure to join its Support team in France. The ideal candidate will excel at technical troubleshooting, incident investigation, and customer communication in a B2B environment.
Requirements
- 3+ years in technical support, systems administration, or DevOps
- Hands-on experience with troubleshooting complex technical issues in enterprise environments
- Knowledge of AI/ML workflows, data pipelines, or high-performance computing
- Familiarity with ticketing systems (Intercom), RGPD compliance, and security best practices
- Exceptional problem-solving and analytical skills
- Strong written and verbal communication in French and English
- Ability to explain technical concepts clearly to non-technical stakeholders
- Customer-obsessed, with a passion for delivering high-quality support
- Collaborative, able to work effectively in a distributed, fast-paced team
- Curious and adaptable, with a willingness to learn and master new technologies
Benefits
- Competitive cash salary
- Equity
- Daily lunch vouchers
- Sport (discounted access to gyms and fitness studios)
- Transportation (monthly contribution to a mobility pass)
- Health insurance
- Generous parental leave policy
- Visa sponsorship
- Coaching (BetterUp)