Automation Team Lead

The Automation Team Lead is responsible for managing a team that works on AI-focused project work, systems analysis, and consultation. The role involves leading a team, administering basic and advanced system features, and delivering scalable solutions that align with business goals.

Requirements

• Review and maintain KPI dashboards and reports
• Run daily team huddles
• Lead and support related projects including data analysis, automation solutions, machine learning integrations, and AI tool deployments
• Develop and update knowledgebase for main Microsoft delivery platforms
• Evaluate business processes and systems to identify areas for AI enhancement or efficiency improvements
• Collaborate with clients and internal teams to gather requirements and translate them into technical solutions
• Design, document, and present workflows, data models, and system architectures
• Coordinate with vendors and third-party providers for AI platforms, APIs, and integrations
• Stay current on AI trends and recommend innovative solutions that align with client needs
• Ensure solutions are scalable, secure, and aligned with industry best practices
• Administration of client portal (CloudRadial) including research, development, and integration of features across all facets of the business
• Lead and support internal and client reporting needs, with a focus on BrightGauge and PowerBI
• Evaluate tools and process to improve all facets of service delivery and efficiency
• Monitor and triage escalations. Assign to appropriate resource(s) as necessary.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance