Escalations Engineer

This role is for an experienced Escalation Engineer to join a rapidly growing MSP team. The position involves designing, maintaining, and supporting server operating systems, line-of-business applications, and cloud operations, with a focus on troubleshooting, configuration, and support across both on-premises and cloud environments. The company emphasizes ownership, collaboration, and integrity in a fast-paced, client-facing environment.

Requirements

• Minimum of 5 years of hands-on experience in IT support desk role as well as designing, implementing and supporting Microsoft Server and Office 365 environments.
• Intermediate scripting and automation skillset (Powershell).
• Advanced knowledge of Windows Server. Hands-on experience with Windows Server deployment.
• Various file sharing technologies.
• Experience with various Line of Business Applications.
• Solid understand of DNS concepts.
• Experience with Microsoft 365 Cloud suite.
• Familiar with local networking technologies commonly found in business environments.
• Hands-on experience with various Hypervisor technologies (Hyper-V/Vmware)
• Strong technical and troubleshooting skills.
• Must be an effective communicator with strong attention to detail.
• Must be able to work in a small team environment.
• Experience with REST APIs

Benefits

• Medical coverage
• Wellness programs
• Paid time off
• Professional development incentives
• Strong employer contributions