Technical Engineer - Senior

At Mitel, you will help businesses connect, collaborate and provide better experiences for customers. Deliver valuable contributions to creating business success within a global organization.

Requirements

• Strong experience with unified communications / voice platforms, SIP/IP telephony, trunking, multi-line systems, redundancy/failover.
• Awareness of the larger infrastructure: networking (LAN/WAN, QoS), servers/virtualization, storage, monitoring/alarms, security hardening of the UC environment.
• Ability to operate in 24×7/mission-critical environment (on-call, off-hours support) and deal with high-urgency faults.
• Understanding of integration with broader UC/voice systems (e.g.multi-channel communications).
• Strong communication skills
• Fluent in English
• Decision making skill under pressure
• Crisis management abilities
• Team player and able to integrate in a international work environment
• Able to handle sensitive and delicate issues
• Business partner communication skills in an ethical and fast technical response and support according to the SLA's requirements

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance