Customer Support Representative

Mitratech is a global company that provides software solutions for legal, risk, compliance, and HR functions. We are seeking a Customer Support Representative to join our remote team and provide exceptional support to our customers.

Requirements

• Friendly and timely support via email, phone, screen shares, and support tickets
• Educate and guide customers through troubleshooting, solution best practices, and educational resources
• Work closely with various teams to improve documentation, create helpful resources, and share recordings with customers
• Identify, document, and escalate software issues to our specialized support and technical teams
• Stay proactive and collaborative, working across departments to improve customer experience

Benefits

• Opportunities for growth and development
• Inclusive culture
• Fully remote work environment
• Chance to work with cutting-edge technology
• Competitive salary and benefits