IT Support Engineer

We're seeking an IT Support Engineer who takes pride in delivering an exceptional end-user experience and thrives in a fast-moving, service-oriented environment. The ideal candidate will provide L1 and L2 technical support, use AI tools to work smarter, and improve the quality of support delivery.

Requirements

• 1 to 2 years of relevant IT support experience
• AI-native mindset
• Deep familiarity with Microsoft 365 administration
• Proficiency with PowerShell and Terminal
• Excellent customer service and communication skills
• Highly organized with strong attention to detail
• Ability to advise on hardware and software solutions
• Bachelor's degree required

Benefits

• Hybrid work schedule
• Health insurance
• Vision coverage
• Pharmacy benefits
• FSA, HSA, and Dependent Care FSA options
• 401(k) and Roth 401(k) with company match
• Pet discount program
• Norton LifeLock identity theft protection
• Employee Assistance Program
• Fertility benefits
• Commuter benefits
• Company-paid Short-Term and Long-Term Disability
• Voluntary Term Life and AD&D Insurance
• Supplemental Aflac coverage
• Discounts and rewards through BenefitHub