We're seeking an IT Support Engineer who takes pride in delivering an exceptional end-user experience and thrives in a fast-moving, service-oriented environment. The ideal candidate will provide L1 and L2 technical support, use AI tools to work smarter, and improve the quality of support delivery.
Requirements
- 1 to 2 years of relevant IT support experience
- AI-native mindset
- Deep familiarity with Microsoft 365 administration
- Proficiency with PowerShell and Terminal
- Excellent customer service and communication skills
- Highly organized with strong attention to detail
- Ability to advise on hardware and software solutions
- Bachelor's degree required
Benefits
- Hybrid work schedule
- Health insurance
- Vision coverage
- Pharmacy benefits
- FSA, HSA, and Dependent Care FSA options
- 401(k) and Roth 401(k) with company match
- Pet discount program
- Norton LifeLock identity theft protection
- Employee Assistance Program
- Fertility benefits
- Commuter benefits
- Company-paid Short-Term and Long-Term Disability
- Voluntary Term Life and AD&D Insurance
- Supplemental Aflac coverage
- Discounts and rewards through BenefitHub