Manager, Membership Services

We are seeking a Manager, Membership Services to oversee our customer relationship manager (CRM) and ensure data integrity and accuracy. The successful candidate will have a minimum of three years of experience in a membership association or similar organization, and extensive experience working with a membership database. They will be responsible for managing the membership database, processing membership data, and providing high-level service to all clients and their members.

Requirements

• Bachelor’s degree or equivalent experience with emphasis in marketing, communication, business, or a similar field.
• A minimum of three years of experience in a membership association or similar organization is required
• Extensive experience working with a membership database is required; experience with Salesforce/Fonteva is preferred
• Must possess excellent judgment and oral/written communication skills for extensive interactions with clients, healthcare professionals, and vendors.
• Ability to work independently with minimal supervision.
• Ability to collaborate with staff and association members to achieve results.
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Strict attention to detail
• Strong organizational skills
• Strong customer service skills
• Analytical and strategic thinkers
• Problem solvers and solution orientated

Benefits

• Flexible work schedule
• Paid time off – vacation, sick, personal, and float days
• Annual salary review and growth opportunities; this position is eligible for annual merit bonus
• Nationwide medical, dental, and vision plan options
• HSA with employer contribution
• Short- and long-term disability and AD&D options
• 401(k) savings plan with company match
• Tuition reimbursement
• Onsite parking, gym, and cafe