Customer Success Manager

Modern.ai is hiring a Customer Success Manager to own the customer experience from the first demo through long-term success. The role involves running demos, supporting customers, nurturing pipeline opportunities, building customer-facing materials, and acting as a direct extension of sales, product, and leadership.

Requirements

• 2 to 5 years experience in customer success, account management, sales, or solutions consulting
• Proven experience running live software demos
• SaaS experience strongly preferred
• Experience with analytics, data platforms, or marketing technology preferred
• Experience building customer-facing decks and presentations
• Strong written and verbal communication skills
• Comfortable using CRMs, AI tools, and modern SaaS platforms

Benefits

• Competitive base salary plus performance-based bonus
• Health insurance and comprehensive benefits
• Direct access to leadership and the CEO
• Unlimited room for growth as the company scales