Client Management Associate

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform.

Requirements

• 2+ years in a support agent or similar client support role at a technology or healthcare company
• Experience working with cross-functional groups and senior stakeholders across Client Success, Sales, Operations, Finance, Tech, Marketing, etc.
• Excitement for building processes around new challenges: you enjoy problem-solving, have a keen attention to detail, and are motivated to drive ongoing team improvement
• Demonstrated ability to operate autonomously in a fast-paced environment, taking initiative with a strong sense of urgency.
• Strong interpersonal, relationship-building, and listening skills

Benefits

• Fundamentals: Medical / Dental / Vision / Disability / Life Insurance
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off
• Company-wide Collective Pause Days
• Family Support: Parental Leave Policy, Family Forming Benefit through Carrot, Family Assistance Benefit through UrbanSitter
• Professional Development: Professional Development Stipend
• Financial Wellness: 401k, Financial Planning Benefit through Origin
• Annual Wellness Stipend to use on items that promote your overall well being
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement