SALES CENTER OPERATIONS MANAGER II

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. We offer a family-friendly work environment, a commitment to promoting from within, unique benefits, and a belief that every employee deserves a productive life outside of work.

Requirements

• Achieve annual revenue, budget, and business objectives
• Analyze and manage store expenditures to ensure compliance with budgetary requirements
• Review sales reports to evaluate sales volume, margins, profit/loss (EVA), and overall performance
• Provide accurate and achievable sales forecasts to support corporate planning
• Align store performance with corporate goals, standards, and objectives
• Develop and maintain strong business relationships with key customers within the store’s coverage area
• Communicate closely with customers to maximize market penetration and margin potential
• Advise customers on product selection, pricing, order management, and sales opportunities
• Ensure superior service levels through proactive communication and relationship building
• Clearly define goals and performance expectations for Sales Service Center (SSC) personnel
• Provide leadership, coaching, and direction to staff in pursuit of store objectives
• Recruit, hire, and manage SSC team members, including performance management and development
• Train and lead associates across all operational areas
• Manage store metrics and KPIs to ensure high performance and audit compliance
• Implement strategic plans that support corporate initiatives
• Ensure adherence to Human Resources policies, including hiring, performance, discipline, and DOT compliance
• Oversee credit transactions and manage account collections in a prudent manner
• Maintain safety program standards, ensuring all associates are properly trained and compliant with expectations

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement