SALES CENTER OPERATIONS MANAGER VI

Join Dal-Tile, a subsidiary of Mohawk Industries, as a Sales Center Operations Manager VI and lead all store operations, personnel, and customer-facing activities to ensure an exceptional service experience and strong business performance.

Requirements

• Achieve annual revenue, budget, and business objectives.
• Analyze and manage store expenditures to ensure compliance with budgetary requirements.
• Review sales reports to evaluate sales volume, margins, profit/loss (EVA), and overall performance.
• Provide accurate and achievable sales forecasts to support corporate planning.
• Align store performance with corporate goals, standards, and objectives.
• Develop and maintain strong business relationships with key customers within the store’s coverage area.
• Communicate closely with customers to maximize market penetration and margin potential.
• Advise customers on product selection, pricing, order management, and sales opportunities.
• Ensure superior service levels through proactive communication and relationship building.
• Clearly define goals and performance expectations for Sales Service Center (SSC) personnel.
• Provide leadership, coaching, and direction to staff in pursuit of store objectives.
• Recruit, hire, and manage SSC team members, including performance management and development.
• Train and lead associates across all operational areas: customer service, order management, purchasing, warehouse functions, office administration, truck management, and system processes.
• Cross-train in all SSC functions and assist operationally when necessary.
• Manage store metrics and KPIs to ensure high performance and audit compliance.
• Implement strategic plans that support corporate initiatives.
• Ensure adherence to Human Resources policies, including hiring, performance, discipline, and DOT compliance.
• Oversee credit transactions and manage account collections in a prudent manner.
• Maintain safety program standards, ensuring all associates are properly trained and compliant with expectations.

Benefits

• Competitive salary
• Comprehensive benefits package
• Career opportunities
• Environment of creativity and growth