Customer Service Associate

Acting as single point of contact to Internal Europe Customer Service Agents for order entry management. Handles Order Entry requirements, interacts with Europe Customer Service Hub, and implements changes to Order to Cash process.

Requirements

• Bachelor Degree/Diploma with 2 – 4 years of Customer Service Experience
• SAP SD Module hands on working experience
• Flexibility to any shift
• Strong E-mail and internal call handling etiquettes
• Strong Oral and written Communication skills
• Manufacturing industry exposure/experience
• Clerical and administrative skills, including data entry, advanced filing and document management
• Proficient with standard word processing, spreadsheet, and presentation software packages
• Understanding of order processes, systems configurations and documentation requirements
• Mastery in English (any Second European language is a +)
• Ability to effectively communicate issues and request resolution from more senior staff
• Ability to handle multiple requests and demands on time, prioritize work load depending on needs of customer and business for on-time completion of each request
• Attentive to details
• Ability to maintain composure under stress, a sense of urgency when performing tasks; excellent organizational skills

Benefits

• Competitive total rewards
• Development programs
• Inclusive culture
• Diverse career opportunities