Customer Operations Associate (Remote - US hours)

Join Momos, a rapidly growing company with its headquarters in Singapore and the United States, as a Customer Operations Associate. As a pivotal team member, you will ensure the highest levels of service for our users, building and managing processes, and working with customers to solve their problems.

Requirements

• 5 to 8 years of overall experience in customer operations/ customer support
• Strong operator mindset and a track record of tackling challenging scenarios ensuring the customer operations function works like a clockwork
• Proactive mindset, eager to learn, and committed to continuous professional development
• Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities
• Ability to work independently
• Willing to work in US hours
• Passionate about working with customers and dedicated to exceeding their goals

Benefits

• Competitive salary and bonus scheme
• Nightshift allowance
• Private medical insurance
• Paid time off and flexible working culture
• Opportunities for rapid career advancement
• A dynamic and inclusive company culture
• Access to the latest technology and tools for personal development
• Comprehensive onboarding program for new employees
• Employee recognition programs for outstanding performance
• Participation in industry conferences and events
• A supportive environment that encourages innovation and creativity