Contact Center Agent

We are looking for a Contact Center Agent to join our team. The ideal candidate will be able to understand customer needs, answer questions, and provide support to resolve issues at first point of contact.

Requirements

• Experience & Education Requirements
• Ideally holds one year experience in a customer service role
• IT literate
• Preferably holds previous call center experience
• Clear communicator – Effective use of oral, visual and written communication
• Has excellent written and spoken skills in English and Maltese
• Respectful to others, treats all individuals with the utmost dignity and respect
• Strong attention to detail
• Takes ownership and responsibility for all duties assigned
• Able to work under pressure
• Flexible and willing to work on shift basis which includes; nights, weekends and public holidays

Benefits

• Ongoing internal training
• External training opportunities
• Study Leave
• Sponsorship schemes for further studies
• Opportunities for career growth
• Discretionary performance bonus
• Employee referral incentive